Photo editing: Terms of Service

General

By placing an order, you agree to these terms and conditions. Please read these terms carefully.
I reserve the right to reject a commission if i choose not to accept it for any reason!
I only provide digital files (not printed art) in the sizes specified under commission pricing, UNLESS specified by the client otherwise.
Additional charges apply for significant revisions after invoice submission.

Ordering

Fill out the ordering form to contact me, or message me directly on Discord. (Join my Discord, or search for @royalfaery. I won't accept any random friendrequests from people I don't know though. So joining my Discord first is preferred.)
If you don't have Discord, write your prefered E-Mail to communicate with me in "Discord name:" box.
Send me references if needed. Try to be as clear as possible.
Any emails, private messages, and comments that you send must come in the following languages: English or German.

Payment

It is expected that you deposit 100% of the price upfront before I start. No exceptions unless otherwise discussed.
I will only accept EUR (€, ‘Euros’) via Paypal as payment. You are responsible for making currency conversions. In exceptional circumstances I accept Sofortüberweisung as well. In this case I'd have to write a proper invoice with your full name and address.
If payment is not made in a timely manner (within 10 days) after I've placed the Invoice, the commission will be cancelled.
After 100% of the payment is sent, I'll start working on your photo. Progress photos will then be sent to you.
Repeated counts of commissioning a project and failing to pay will result in blacklisting.

Cancellation & Refunds

Should a client need to cancel a submission for any reason, I need to be notified immediately in order to arrange an agreement for a possible reordering of the commission at a future date, or possible refund should it be necessary.
50% refund if I'm still only editing in Lightroom!
NO refund after I started working on it in Photoshop!
If you've ordered a bigger set of photos it's possible to cancel the ones I haven't started working on yet.
DO NOT make a refund through PayPal as that is detrimental to me and it would take much longer for paypal to give you your refund.

Queue / Scheduling / Work Speed / Deadlines

I usually take up to 3-5 days to respond to your initial order inquiry.
You reserve the right to set a REASONABLE deadline for your commission. This deadline must be disclosed prior to payment.
I have the right to decline a project if there is too short of a time allowance. I reserve the right to take up to 2 weeks to begin work on your project, and an additional 2 to work on said project (depending on what you've ordered).
If you did not alert me to a deadline, you must not send reminders until this 2 week's buffer period has passed. Reminders will be ignored if they relate to work that I have prioritized above your project, including other commissions.
If due dates are discussed, it is also the clients' responsibility to ensure prompt communication. I will not be held responsible for late delivery.
No harassment over my work speed will be tolerated, regardless of the time that has passed.
I will work on commissions randomly. This means I will work on the piece I'm the most inspired / comfortable with at the current time, to bring better results.
You reserve the right to be notified of any delays.

Copyright & Usage Policy

All basic commissions are for personal use only.
If my edits are to be used on your product we will negotiate a fee based on your audience, reach and expected turnover. Through that additional fee you purchase the rights to my edits.
The following cases are considered commercial use: Reproducing and selling the Edits, publicly or privately, cases where you receive profit from a medium/platform where you have posted my artwork, (eg. Prints, Calenders, Customs, OnlyFans/Fansly, a personal site, etc)
The minimum price increases by 50% of the original price, meaning double the end sum. However, I reserve the right to charge more if I deem fit.
In the case of a Public Commission, I may share my edit online (eg. post it to other sites such as Instagram, or as a reference on my website) but will give proper credit to the model and photographer.
In the case of a commission, I will not claim the rights to a photo unless it was one I've taken. Therefore I will not reuse/resell the photo for personal or commercial projects unless agreed upon.
I reserve the right to sign and/or watermark my own work.
Watermarks are non removable and must be present without modification if used/posted.
You can upload the finished product on all your social media platforms, as long as visible and appropriate credit is given to me.
Don't claim my work as your own.
You are NOT authorized to change, modify, edit my works without my permission.
You're not allowed to use the edit, or anything else I worked on, if you requested a refund.
Crypto, NFT and A.I. usage is strictly forbidden!

Revisions and Feedback

I will send an Lightroom pre edit after 100% of the payment is completed.
These images will come in the form of .jpg files as an attachment in an email or a DM.
The responsibility is on you to ensure your order contains the details you want me to follow.
I am not responsible for any unsatisfactory element of the finished design if no feedback was given to amend it.
Each time I send a WIP (work in progress) to a client, I ask the client to provide feedback to me.
After the order is completed, minor changes such as minimal colour adjustments are allowed if the missing, or inaccurate elements are my faults (e.g., I overlooked details provided in the order).
In the absence of feedback from the customer, any changes to the final piece will be subject to a fee.
I will not redo a completed commission unless payment is received for a second order.

Final Product

There may be slight differences between the samples in my gallery and the photo you will receive.
The commissioner must respect that my artistic style cannot be altered.
I reserve the right to reject critiques pertaining to artistic skill and stylization, and if the critique reduces the artistic quality of the edit.
You, the Client, are responsible for saving any information, images, and other digital data I provide.
Any file you paid for will be available from me for a limited time only. I take measures to preserve most files for up to 3 months. However, I cannot guarantee against computer failure or accidental deletion or loss.
I am not required to post your project in any public space, and if posted, I am not required to keep it there indefinitely. I have the right to delete or remove any public project, even if you paid for it, as you should have your own copy for personal use.
Feedback of the final product is permitted after completion of the piece, through private messages, or comments.
If you commission me for photo editing, you'll only receive this piece of work digital and nothing will get shipped to you.
You'll receive your edited photo as a .jpg file, unless otherwise discussed. I DON'T give out the .psd files!